A regional grocery chain that most Americans have never visited
was just named the best in the US.
Wegmans ranks as Americans’
favorite grocery chain, according to Market Force Information’s
annual survey of the industry, which was released on
This is the second year in a row
that Wegmans has earned the top spot — although this year, it was
forced to share the crown with Publix, a Southeastern
With a score of 77% satisfaction,
Wegmans and Publix beat out No. 2 Tracer Joe’s and No. 3
Wegmans began as the Rochester
Fruit & Vegetable Company in 1916, and is still
headquartered in Rochester, New York.
The chain was founded by brothers
Walter and John Wegman and remains family-owned, with Danny
Wegman serving as CEO and his daughter, Colleen Wegman, serving
Wegmans stores are larger than
the average grocery store, emphasizing variety and fresh
products. The company reports that locations stock
50,000 to 70,000 products in
its largest stores. The average supermarket
stocks slightly more than 40,000
products, according to the
Food Marketing Institute.
Wegmans stores generally range
from 75,000 to 140,000 square feet.
The stores also have to be large
enough to fit various extras that are foreign to many
Many locations have cafes,
pizzerias, sushi bars, and buffets, plus seating areas for 100 to
300 people where customers can eat their food.
The chain is also known for its
extensive beer section, with a
large selection of craft
even have walk-in beer lockers.
Many customers love Wegmans
because of the dedicated customer service.
Wegmans serves as a superior
employer in the grocery industry. The company offers healthcare
coverage for workers as well as college scholarships, paying
around $4.5 million in tuition assistance to employees each
All of these factors combine to
create an army of Wegmans fans, responsible for the grocery
chain’s top ranking. In 2015,
the company reported that 7,300
Wegmans to report how much they enjoyed their shopping experience
or the way employees treated them.
“The New York-based chain is
expanding steadily and, with a focus on employee training to
ensure customers have a great experience, creating superfans
eager for a new location to open near their home,” Market Force
Wegmans is currently focused on
expanding, with planned openings in
New Jersey and
this year. According to Wegmans,
more than 4,000 people contacted the company
asking for a store in their community in 2015.
The company’s efforts are paying
Wegmans reported annual sales of
$7.9 billion in 2015. That’s not as much as Trader Joe’s, where
annual sales reached an
estimated $11.3 billion,
according to Packaged Facts. But it’s
pretty impressive when comparing the number of locations: Trader
more than 400 stores
, while Wegmans has just 92.
Of course, the Market
Force survey is just one measure of success. Wegmans’
appeal is, to some degree, based on its premium exclusivity
— which can result in higher prices. But Trader Joe’s has many
loyal customers of its own because of its ability to keep prices
extremely low by
focusing on its in-house brand instead of offering
Wegmans’ wider variety.
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